News2020-02-11

Al Jalila Children’s Launches the First ‘Patients Rating System’ in UAE for Its Clinics and Services

Outpatient Clinics to be Rated by Patients and published publically to encourage transparency

Dubai, 11 Feb 2020: Al Jalila children’s Speciality Hospital, the first and only children’s

hospital in the UAE, announced the launch of a new innovative and transparent rating

system for all its working outpatients’ clinics. Al Jalila Children’s has partnered with the

reputable Press Ganey, an independent and international organization that helps review

patient satisfaction across 26,000 healthcare facilities worldwide, to allow its customers

and patients to give their honest opinion of its services through a simple yet precise

questionnaire, whilst publishing the ratings on its website as a first of its kind move for

hospitals in UAE.

Dr. Mohamed Al Awadhi, COO of Al Jalila Children’s explained: “This step comes

inline with our firm commitment towards ensuring excellence in all our services across

our clinics. Customer Happiness and Transparency are core values at Al Jalila

Children’s, so not only we are giving our visitors the chance to give us honest feedback

on their experience here at the hospital, but we will also be displaying these ratings on

our website www.aljlailachildrens.ae beside each clinic”. Dr. Al Awadhi said: “We will

look into our customer’s comments very closely, and all feedback will be communicated

to our operations department to ensure its looked after with meticulous detail”.

Benchmarking on the top hospitals across the world, Al Jalila Children’s Patient

Satisfaction Survey and Rating scheme measures and reviews numerous aspects of a

patient’s experience, thus ensuring that the survey methodology adheres to global

standards, with the aim of benchmarking the Dubai based hospital to some of the best

known healthcare providers in the world today.  

The survey will be automatically sent to every patient that has been seen by one of any

of the physicians at the Al Jalila Children’s outpatient department. All ratings will be

displayed on the Al Jalila Children’s website under each clinic.

The clinics rating is based on responses of a set of focused questions, addressing

topics such as friendliness and courtesy of the physician, the clarity of explanations the

physician gave the patient’s family about their child’s condition, the amount of time the

physician spent with the child and the clarity of the information given about the

treatment and medications for the child, among other topics. Furthermore, and to

ensure utmost privacy and transparency, no patient details will be displayed or

communicated anywhere during the process of rating the clinics.

Al Jalila Children’s, the first and only paediatric hospital in UAE, caters for children and

adolescents up to the age of 18 years. Inaugurated on November 1, 2016, Al Jalila

Children’s is an ultramodern hospital with world-class teams of highly qualified

healthcare experts that employs smart technology designed to enhance patient care

and outcomes. The hospital also aims to foster clinical innovations, astute learning and

development programmes, and hosts cutting-edge research facilities. It is a 200-bed

facility in a child and family friendly environment. Find out more at

www.aljalilachildrens.ae.