Your care team will discuss discharge plans with you. Feel free to ask questions, such as:

• What goals does your child need to meet to be discharged?
• Can the team predict when you will be able to go home?
• What preparations will you need to make?
• We suggest you write down your questions as you think of them.
• If your child’s hospital stay is short and uncomplicated, planning for discharge is a simple process. If the hospital stay is longer and more complicated, you may need to make special arrangements.

We will help you every step of the way:

If your child needs medicine at home, you can fill prescriptions in the hospital pharmacy, or we can email them to your pharmacy before you leave

If your child needs special equipment or visits by a homecare nurse, we will provide a list of homecare companies approved by your insurance. We will work with you and the company you choose to make sure you have the equipment, supplies, medicines and support you need.

We will provide training to help you feel confident that you can go home safely and that you know how to perform treatments or procedures your child might need at home.

If you have a query or a concern

To improve our services, we care to listen to what matters to our patients and their families, making changes, when and where appropriate. Our customer care staff will also advise you about making a complaint and refer you to our Complaints Services. Our customer care staff are there to help sort out questions and concerns you may have or drop us a line 800 25 24. 

Write an email to us on quality@ajch.ae. You may also call us on 800 25 24. If the team are helping other families you may need to leave a voicemail. We will return your call as soon as we are able to do so.